So What Do We Do?

All of our services are offered to all of our customers  including home users, businesses and schools.

About Us

The IT Shack was launched due to an overwhelming need for reliable, affordable IT Service.

Whether it is friendly advice, or extensive repairs, our qualified staff take the time and effort to fulfil your IT needs.

We happily communicate at all levels, and can help you ‘online, onsite or at our premises’.

You can contact us by phone email or call into The IT Shack.

  • Where are we?

    We are based in Downton Business Centre just outside of Salisbury! Need help? Pop in and visit our custom built workshop.

  • When Are We Open?

    Monday, Tuesday and Thursday 8:30 – 17:30

    Wednesday 8:30 – 18:30

    Friday 7:30 – 17:00.

What’s New?

Digital Bubbles

Do your customers use your business WiFi?

Are you legally compliant?

Don’t panic, speak to us today.

Moving Home?

We can work our magic in your new home to get you up and running in a jiffy.

We provide, install and support all types of technology for your home including SONOS, Audio Systems and WiFi.

Online Backup

We are proud to supply an affordable online backup solution.

For just 15p per GB of online storage, per month, you can keep your important files safe and sound using the automatic synchronisation tool.
Or take advantage of our bundle pricing starting at £3 a month you can backup a massive 25GB of data.

The more you backup…the more you save!

Get in touch today and find out more.

AVG Virus Protection

Have you heard about our AVG offer?

Working in partnership with AVG we are able to provide one years subscription of AVG CloudCare for just £15.00 + VAT.

Clean Up Offer

Take advantage of our new ‘Complete Clean Up Offer’ for just £50.00 + VAT!

New for the Summer, give your computer a holiday too!

Includes, virus scan, removal of unwanted software, hardware check and free report.

Meet The Team

Welcome! This is our dedicated team. If you would like to get in touch, please use do so using the link here.

Paul Smith

Paul Smith

Operations Manager

Paul has been in IT since the Stone Age and is the elder member of the tribe.
Paul will do anything for anyone, ‘what a tart’.

Lesley Giles

Lesley Giles

Office Manager

Fresh from the West End, a bathroom shop and an Art Gallery...Meet Lesley - our experienced, newest member of the team.

Jack Whittingham

Jack Whittingham

In-House Technician

Our newest member, just ask for ‘Jack from The IT Shack’.
(Or, crouching tiger - hidden Jack, he’s our Kung-Fu expert).

Paul Sandon

Paul Sandon

Technical Project Manager

Meet our latest guru! Pretty Boy Paul covers the business community from Salisbury to Fleet. Uber experienced major geek!

Paul Bromage

Paul Bromage

Silver Surfer Trainer

You are never too ‘silver’ to learn new tricks.
Paul is our magician.

Ceri Hurford-Jones

Ceri Hurford-Jones

Director - Spire FM

Has absolutely nothing to do with our business, but hates to be left out - our marketing expert.

Some Of Our Businesses


Chapel Salisbury BID spire Peartree
wessex fleet Carter & May RD Avery Jetting Systems
mouland endell borough

Same day response, same great service and use of our online ticketing system.

What others say about us

Keith Macnamara

“Just a note of appreciation regarding your services. I have had occasion over the past few years to exclusively utilise the services of IT Shack, both for my Company (Madison Contracts Ltd) and personal computing requirements.

I would like to thank you and your team for your ever prompt, friendly and professional approach and confirm that I will continue to recommend your Company to others in need of IT Services.”

Keith MacnamaraCustomer
Mr and Mrs Jones

“I first met Paul several years ago when considering a used  laptop to add to my PC. He was most helpful and a further used and new laptop later the staff and especially Josh has never failed to come to my aid when in trouble.

I have only to call Leanne and she will put me on to whoever is available.

Since my initial visit the company has grown in strength.”

Mr and Mrs JonesCustomer
Mr and Mrs Brain

“Your firm has been a godsend on more than one occasion (and you don’t treat me like a wally!) keep up the good work.”

Mr and Mrs BrainCustomer
Tom Cunliffe

‘For a journalist like me, prompt, friendly service for my IT problems is critical. To discover it practically next door is a real bonus, so thanks to The IT Shack who always find an answer!’

Tom CunliffeCustomer
Pam Whitehead

“I cannot speak too highly of the help I’ve received from you all at IT Shack.  

Whatever my problem you have  always solved it, with infinite patience.

That’s how I would describe the wizardry at Downton.”

Pam WhiteheadCustomer
Mr Rene Lurens

‘Visiting ‘The IT Shack ‘ was a highly pleasurable, rewarding and successful experience.
Easy to locate ( and park – for free ! ) and then greeted by such friendly and helpful staff made my trip out to rectify fault with laptop a very easy and stress-free task. Although my knowledge of computer technology is minimal – at no stage during my discussion with any of the highly motivated and ‘interested’ staff was I made to feel totally clueless – which in essence I was ! After leaving my work computer for the necessary work I received a telephone later on same day informing me that my laptop had received remedial attention and was now ready for collection. The cost for all work undertaken was very reasonable and I was ‘more than satisfied’ with the result. Would have no hesitation whatsoever recommending ‘The IT Shack ‘ to anyone and everyone who uses and owns a computer.

Mr Rene LurensCustomer

Contact Us

We offer a huge range of services to meet all of your IT needs.
Please contact us with any enquiries, or why not pop down and give your computer a holiday!

Unit 18, Batten Road,
Downton Business Centre, Downton,
Salisbury, Wiltshire, SP5 3HU

Phone: 01725 511588